FAQ
📦 Orders & Shipping
Q: Where do you ship to?
A: We currently ship throughout New Zealand and to most major countries internationally. Shipping options and rates will show at checkout.
Q: How long will my order take to arrive?
A: NZ orders usually arrive within 10-14 working days. International delivery times vary by location but typically take 14–28 working days.
Q: How much is shipping?
A: Shipping rates are calculated at checkout based on your order size and delivery address. Orders over $99 NZD ship free within New Zealand.
Q: Can I track my order?
A: Yes — you'll receive a tracking number via email as soon as your order is dispatched.
Q: What happens if my order doesn’t arrive?
A: If your order hasn't arrived within the expected timeframe, please contact us at hello@wilddesignnz.com with your order number and we’ll get it sorted quickly.
👕 Product Info & Care
Q: How do I choose the right size?
A: Check our easy-to-use Size Guide on each product page. If you’re between sizes or need extra help, feel free to reach out to us.
Q: How should I care for my UPF sun hoodie and accessories?
A: Cold machine wash or gentle hand wash. Avoid bleach, fabric softeners, and tumble drying. Line dry in shade for best longevity.
Q: Are your products sustainably made?
A: We prioritise using recycled fabrics wherever we can, using eco-friendly production methods, and limited-run collections to minimise waste.
Q: What fabrics do you use?
A: Our UPF apparel is made from lightweight, breathable, quick-drying polyester blends with built-in sun protection. Other products are made from similar polyester blends and provide some sun protection but have not gone through lab testing process yet.
💸 Returns & Exchanges
Q: What’s your returns policy?
A: We accept returns on full-priced, unworn items within 14 days of delivery. Sale items and custom orders are final sale.
Q: Can I exchange for a different size?
A: Yes — if you need a different size, get in touch and we’ll happily organise an exchange where stock allows.
Q: How do I organise a return?
A: Email hello@wilddesignnz.com with your order number and reason for return, and we'll send you return instructions.
🎨 About Wild Design NZ
Q: Where are your designs created?
A: All of our designs are hand-drawn and created in New Zealand by founder Vikki Ambrose, inspired by the outdoors, nature, and coastal life.
Q: Are your products made in New Zealand?
A: Our products are designed in NZ, with manufacturing carefully managed offshore using ethical and eco-focused production partners wherever we can.
Q: Do you take custom design requests or collaborations?
A: Absolutely — we love collaborations! Email hello@wilddesignnz.com with your idea and let’s chat.
Q: Can I license your patterns for my brand?
A: Yes — we license surface pattern designs for apparel, fabric, and lifestyle products. Email hello@wilddesignnz.com for a portfolio.
🎁 Wholesale & Trade Fairs
Q: Do you offer wholesale pricing?
A: Yes — if you’re a retailer, contact us for our current wholesale line sheet and pricing.
Q: How can I stock Wild Design NZ products in my store?
A: Email hello@wilddesignnz.com or visit us at trade fairs like the Spring Gift Fair to view our latest collections.
Q: Where can I view your product range in person?
A: At select NZ markets, gift fairs, and pop-up events. Keep an eye on our Instagram and website for event updates.
🧾 Contact & Support
Q: How can I contact you?
A: Email us at hello@wilddesignnz.com — we’re always happy to help!
Q: What’s the best way to stay updated on new collections and offers?
A: Join our VIP email list for exclusive offers, new collection previews, and sun-smart tips. [Sign up here].
🌞 Bonus Sun Safety Tips
“Want to stay safe in the sun? Check out our Sun Safety Tips here.”
(Wild Design NZ Sun Safety Tips)